Privacy Policy | Hotel Montesol Benidorm

The purpose of this policy is to inform interested parties about the various personal data processing activities carried out by this organization through its website, in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

1. Identification and Contact Information of the Data Controller

The organization HOTEL PACA S.L., located at Avenida de los Almendros 19, 03503 Benidorm, Alicante, with Tax ID B03820461, contact telephone: +34 965 850 979, and email: hotel@hotelmontesolbenidorm.com.

2. Purposes of Processing Your Personal Data

Website Users/Visitors

We will process the personal data you provide through our web forms to:

Respond to inquiries, complaints, or incidents submitted through our contact channels.
Understand user behavior on the website to detect potential cybersecurity threats.
Comply with legal obligations applicable to our activities.
Protect and exercise our rights or defend against legal claims.
Where applicable, send commercial communications related to our services and/or newsletters relevant to our sector.

Clients

We will process the personal data you provide through our web forms to:

Manage the commercial relationship.
Provide the services you have contracted.
Handle shipping and receipt of products purchased via this website.
Manage administrative, accounting, and tax obligations.
Respond to inquiries, complaints, or incidents submitted through our contact channels.
Understand user behavior on the website to detect potential cybersecurity threats.
Where applicable, send commercial communications related to our services and/or newsletters relevant to our sector.
Comply with applicable legal obligations.
Protect and exercise our rights or defend against legal claims.

3. Legal Basis for Processing

Website Users/Visitors

Your consent to process your data for the specified purposes. Refusal to provide your personal data will make it impossible to process your data for these purposes.
Compliance with applicable legal obligations. In this case, the user cannot object to the processing of personal data.
Our legitimate interest in protecting our website, business, and reputation from cyber-attacks. In this case, the user cannot object to processing but may exercise the rights listed in section 8.

Clients

Performance of a contract or pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for these purposes.
Your consent to process your data for purposes outside the contractual relationship. Refusal to provide your personal data will make it impossible to process your data for these purposes.
Compliance with applicable legal obligations. In this case, the user cannot object to the processing of personal data.
Our legitimate interest in protecting our website, business, and reputation from cyber-attacks. In this case, the user cannot object to processing but may exercise the rights listed in section 8.

4. Data Retention Periods

The personal data provided will be retained for as long as necessary to fulfill the purposes for which they were collected. Once the data is no longer required, it will remain properly blocked to be made available, if necessary, to competent public authorities, judges, courts, or the Public Prosecutor’s Office during the statutory limitation periods.

Data Blocking Periods:

Civil Code: Between 5 and 15 years depending on the case (Article 1964.2).
Commercial Code: 6 years regarding commercial information (Article 30).
General Tax Law: 4 years regarding tax-related information (Articles 66 to 70).

5. Automated Decisions and Profiling

This website does not make automated decisions or perform profiling.

6. Data Recipients

During the data processing period, your data may be shared with:

Judges and courts.
Law enforcement authorities.
Other competent public authorities when legally required.
Banks and financial institutions if you contract services with us.

7. International Data Transfers

The organization does not carry out international data transfers.

8. Data Subject Rights

You may exercise the following rights at any time, free of charge:

Access, rectification, or deletion of your data.
Request restriction of data processing.
Object to processing.
Request data portability (if technically possible).
Withdraw your consent at any time.
Opt out of automated decision-making, including profiling.

You can exercise these rights using our provided forms or by contacting us in writing at the postal or email address above. Requests must include a copy of your ID or equivalent document to verify your identity.

If you believe your rights regarding personal data protection have been violated, particularly if you have not been satisfied with the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency (AEPD) via its website: www.agpd.es.

In accordance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you no longer wish to receive information about our services, you can unsubscribe by sending an email to hotel@madeiracentro.com with the subject “UNSUBSCRIBE.”

9. Accuracy of Data

The user guarantees that the provided data is truthful, accurate, complete, and up to date, and agrees to report any changes to the data using the appropriate channels indicated in section 1. The user will be responsible for any damages resulting from non-compliance with this obligation.

If the user provides third-party data, the user declares that they have obtained the necessary consent and agrees to communicate the information contained in this policy to those third parties, exempting the organization from any liability.

10. Social Media

The organization has created profiles on various social networks. Users who visit our website can follow us on these platforms.

Unless we request your data directly (e.g., via promotions or contests), the data you provide on social networks belongs to the respective platform. We recommend that you carefully review their privacy policies and configure your preferences regarding data processing.

11. Modifications / Updates

This privacy policy may be updated to comply with legal requirements or changes to our website.

We recommend that users review this privacy policy periodically.

If you have any questions about this policy, you can contact HOTEL PACA S.L. at hotel@hotelmontesolbenidorm.com.